Sunday, September 25, 2005
Customers vs Sales-peopleThere is an on-going accusation/argument over the standards of customer services in Singapore.
The customers are saying that the sales-people give bad attitude or look at the way you dress etc. The sales-people are saying that customers neglect their pressence , give bad attitude etc.
I personally think that both are right in the sense that not all members of either party are nice or are having the best day of their lives. However, I feel that they are both wrong in pushing the blame to one another. I think it is a cause & effect thingy whereby both are a part of the cause as well as the effect. Thus a never-ending chain reaction of bad attitude.
Instead of pushing the blame and pointing out who is at fault (which is an utter waste of time), why not take the initiative and make the change, rather than expecting the other side to change. Afterall, humans adapt to our environment, not the other way around.
Ha.. Somehow, the above sounds like something ripped off a theory-book-full of da dao li but without the examples. Crap. In short, just show courtesy and don't be an asshole when u shop or when u serve.
The Origin. 9/25/2005 08:47:00 am